Local Pick-Up: You can specify a pick-up date above. Orders are available for pickup by appointment between 10:00am and 8:00pm on the date selected. We will honour next day pick-up only if the order was placed before 2:00pm the day prior.
Available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. Should you require your delivery before 2:00pm, you can select premium delivery at the check-out. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-410-4185. Additional charges will apply.
We ship products anywhere in Canada and the United States. Orders placed on holidays or outside of these days and cut-off times will be shipped the next available shipping date unless a future date is specified.
Products are shipped via Canada Post / USPS and are priced by distance and weight. Packages can generally expect to be shipped between 2 and 7 days after placing the order, and delivery is subject to weather and delivery conditions.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
All gifts are sent with a personal greeting message that you can specify on the order form. For mail-order requests, we provide a tracking number so you can track status of the package and/or contact Canada Post / USPS directly for any problems with delivery.
For all deliveries to a building without a concierge, a phone number for the recipient is required. If a resident is not home the package will be left if the driver deems there is a safe place to leave the package. The driver will leave a message as to where they left the package. If there is no location to leave the package a redelivery fee will be incurred.Furthermore, if the concierge does not accept the package a redelivery fee will be incurred.
Left at Door or with a Third Party (e.g. Neighbor or Doorman):
If a request is made to leave your gift or package at the door or with a third party, you accept all liability and risk for your order. These risks may include (but is not limited to), damage due to poor weather conditions, theft or consumption. No refund or credit is available for such occurrences.
Delivery to a P.O. Box is not available.
To change or cancel an order, please call 416-410-4185. All orders must be cancelled 24 hours in advance. No cancelations, refunds or credits will be granted after this time period as all products are baked to order.
All our products are baked fresh to order and as a result, on occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. If you order one of these products we will notify you in advance of the ship date. At that time you will have the choice of cancelling your order or choosing another gift item.